Ivolga А. Г.; Lesova К. The phenomenon of consumer loyalty in the hospitality industry. Services in Russia and Abroad, Moscow, Russia, v. 16, n. 5/102, p. 149–156, 2022. DOI: 10.5281/zenodo.7404182. Disponível em: https://ruservices.rgutspubl.org/index.php/1/article/view/255. Acesso em: 20 may. 2024.